Unable to load my routes on the Kurviger website

Discussion Website
1

Hello,

I’m facing an issue with the Kurviger website. Here are the steps to reproduce the issue.

  1. I log in Kurviger using my email
  2. I open the “Your routes” panel
  3. I click on an existing folder (anyone of them)
  4. current behavior:
  • routes are not loaded and the loading icon is still spinning after ~30s
  • POST requests are sent to firestore.googleapis.com in what appears to be an infinite loop
  1. expected behavior:
  • routes are loaded and displayed

Screenshot from 2020-08-22 18-04-17
Screenshot from 2020-08-22 18-04-171920×1173 989 KB

Tested with Firefox and Chrome, on Linux and Windows. Every time I get the same behavior. It was working fine a few days ago (maybe on Monday this week…).

And, of course, I need to download one of my route for a trip planned tomorrow :slight_smile:

Thanks.

2

Ich habe heute da selbe Problem festgestellt, Routenberechnung bzw. Kartenanzeige dauert auch relativ lange. Mal schauen was @boldtrn dazu sagt.

Today I found the same problem, route calculation and map display takes a long time. Let’s see what @boldtrn says about this.

3

For me it is working normally. Just tested with Firefox on Linux.

Could such issues be location dependend?
I am living near Munic, and my provider is 1&1

Manfred

4

It’s working again. Maybe it was just a temporary issue … don’t know what was the cause neither why it’s working again. (it’s magic!)

Anyway, I was able to download my route. Phew! The tomorrow’s trip is maintained :slight_smile:

5

Bei mir gibt es noch Probleme, langsames laden meiner Routen und der der Kurviger Liberty Map. Provider ist ehemals KabelDeutschland, jetzt Vodafone Mein Kabel.

I still have problems, slow loading of my routes and those of the Kurviger Liberty Map. Provider is formerly KabelDeutschland, now Vodafone Mein Kabel.

6

Sorry for the inconvenience. It seems there are some troubles with the tile infrastructure (map images) right now. I am currently looking at fixing these issues and improving the performance.

Regarding the routing, I am not aware of any issues right now.

7

Thanks for reporting this issue. I was able to reproduce the issue and the a fix was deployed. Sorry for the inconvenience!

8

Hi @boldtrn,

Thank you for taking the time to reproduce and fix this issue.

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