Start and end point

Why can’t I give a startpoint or endpoint? When I type the name of the city I have a list to select. When I click on a name, he doesn’t appear in the start or end position.

[Have moved the thread from “Forum inside” to this Board - not sure, wether it is the right one. - Is it?]

Is the question for the app or the website?

This is most probably about the website, I received a similar report a few weeks ago.

Could you please provide more details about this issue? I haven’t been able to reproduce this issue nor has anyone so far been able to provide more details about their used browser, browser plugins, operating system, etc.

Hoi, when I type a cityname in the field start or end I see a list of examples. I type Antwerp in start I get a list of examples and then click on Antwerp, Flanders, Belgium, city I only see start instead of Antwerp.

I have the same probleme, but I thought it could be the website. On Internet Explorer the website is not running (it’s too old I think), but on Chrome I have the same topic since months.
If I try to click with the mouse or on the pad of the notebook on a written city, nothing happens.
I have to scroll to the name on the list and then only “enter” brings the name of the city in the field and the system starts to calculate a route.
It’s only possible by using the “enter” but not a click. I dont’ know why


Thanks for providing more details. Are you using any browser plugins? Is it working in incognito mode of chrome?

It should somewhat work on IE11, but there is no support for IE anymore, there are too many issues.

It should work fine on Chrome, so it would be great to find out what is not working on your machine.

Hoi, I am using Chrome. The problem is as shown on my previous post. When I click on the name of the city show in the listing it isn’t filled in the the start or end field.

I do understand your problem, but I don’t understand why it’s happening. It works for me (and most other users, as far as I know). So the question is, why isn’t it working for you and what needs to be changed that it works again.

Typical troublemakers are browser plugins and outdated browsers. But it might be that something else is the reason for this.

Thanks for your effort to detect the problem.
In my case in chrome I only have acrobat as plugin.
Is there any special list or screenshot which would help you to find the problem? I’m not so familiar with IT things to know what could help.
BR juschka

Could you try to open the developer console and see if there are any entries in yellow or red? If yes, could you copy these or send a screenshot?

Hallo, thanks for the help so far. I hope you mean this:

danke…aber nein, da passt nix…

Yes exactly, but you probably did not open this on Kurviger? Could you try to open the developer console on Kurviger and try to search for a point?

Thanks, these logs all look good. Are there any logs below this (is it possible to scroll down?). Did you try to enter a coordinate in the input field?

Sorry, but my English is not my usual language. When I select with my mouse the city in the listingfield and enter than is it ok. Only when I click on the listingfield the start or end field is empty. I did not know that it works with enter, so the problem is solved for me.
Thanks for the help

No problem, could try to reload the website, then try to reproduce the issue and afterwards take a screenshot of the developer console, scrolled down to the last entry? I would really like to fix this issue, it should work by clicking as well.

Thank you very much. In this case I don’t know what the reason for this issue might be.