Cannot change subscription

I get below message now, when I needed to use a route I had planned for a tour. Ended out with having to skip the route and use Google maps instead :frowning:

I would like to upgrade, but seems I can’t.

What do I do?

Changes to active subscriptions can only be made on the same platform where the subscription was made. Please try again with the Kurviger Website.

(Debug information, this helps us helping you, you can remove this if you don’t want to share this data, it should not contain any personal or sensitive information)
Device: HUAWEI - VOG-L29 - Android: 10 - WebView: 114.0.5735.196
App-Version: 3.1.0 - 1331
Screen: 360 x 780 px - 3dppx

Have you tried the above sugestion?

  • open e.g.Google chrome browser
  • open
  • login with your kurviger account
  • now change subscription

Ok, that actually worked. Not sure why as it is 100% certain that I started on the Android app.

Oh well, paid up and crossing fingers.

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