hello, I subscribed to a subscription for the year to kurviger tourer+ on July 6, 2024. since 15 days I have no access to this subscription. What Can I do?
Hi Fabien, can you please double-check that you’re logged in with the exact same email address as the one you used for the purchase? can you describe in more detail where you made the purchase and where you’re trying to use the subscription now? 
oui je suis connecté avec la même adresse. J’ai utilisé mon abonnement en juillet pour mon roadtrip en france, allemagne et Suisse. Vers le 26 juillet, je n’ai plus eu accès à tourer +, l’appli me demandait d’upgrader pour refaire un abonnement.
yes I am connected with the same address. I used my subscription in July for my roadtrip in France, Germany and Switzerland. Around July 26, I no longer had access to tourer +, the app asked me to upgrade to renew a subscription.
What type of abo did you purchase (yearly, monthly)? How did you pay (Paddle or Google Play)? If Google, is your account in Google Play balanced? You may also check this side with your login data:
Just a few thoughts what could be wrong - if you do not succeed, please let us know
I have bought my subscription by paddle on 6 of july 2024.
On 26 of july, I was in Switzerland and my account tourer + didn’t work. So I took another free subscription for a week as I didn’t know how to manage to recover tourer +. It was done to finish my roadtrip, I did not have the time to explore the problem.
My subscription is now “inactive” but I’ve paid for one year, until july 2025.
Sorry for the troubles, I can see that there was an interference with a Google subscription and Paddle subscription on the same account. Your subscription should be active again and I extended your next billing date to 31th of August 2025.
Thanks a lot. It works.
good evening
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