When I do this via the Website (kurviger.de) the Route (Munich - Genua) will be shown on the Map, but if I do this via the Android App (Version 1.X), I get the notification (Route not found) - online Routing (via Kurviger) is activated in Android App Settings.
How do you create the route on the smartphone?
Which routing options?
What exact point in Genova?
Do you transfer the route from the website to the smartphone via QR-code?
Genova seems to be critical due to long calculation time.
One or two waypoints in between could improve the calculation speed.
Did you have the maps on the smartphone? This message is an indication that you either should switch to online routing with no maps downloaded on the smartphone or download the respective maps from the website and load them on your smartphone.
Rob,
he used online Routing (see thread opening) - but: routing and map are two different things. You can even define a destination (Mulhouse in France in my example) with a missing offline map: