Good morning
I have an active “Kurviger annual subscription”.
As soon as I want to export a route the following message appears:
“Your free subscription has expired. We hope you enjoyed it”.
What is wrong here?
I am active and subscribed!
Thanks and greetings
Hi, I think your report concerns the website, so I moved it into that category.
Can you post a screenshot here?
It would be great if you could post a screenshot, I am not aware of any message like this. Maybe this is an ad?
Hi. thanks for answer
After I press the export button the orange screen appears first, then the blue message and after pressing “close” the error message appears.
Thank you
I may post only one picture, I’ll try to send the others with a new reply!?
Ah ok, this is not from Kurviger, but from a software you installed on your computer. I think this software tries to open the GPX file by default.
You can see the yellow background with “PRO”, that is not Kurviger. I am not sure which application this is, but this is probably the one with the free subscription that ran out.
I am not sure about that. But this folder \\WSTMS.... seems a bit suspicious, I am not a Windows expert, could be some sort of issue that the network mount is having an issue or not allowing spaces or anything like that. I would recommend to store the file locally on your computer first. If that works, you can try the network mount to make sure the issue is not something else.
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The problem is solved :-), thanks for your support
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