Problem with Upgrade subscription

I have a Tourer subscription. It won’t allow me to navigate anymore without upgrading to Tourer+. When I try to do the upgrade I get a notice that changes in active subscriptions can only be made on the platform where the subscription was made. However: I tried Android Google Play and I tried the website, both will not create the upgrade. I keep getting the same message. Another thing: if I am correct, I SHOULD be able to navigate, also with my current TOURER subscription?! Any sugfestions on how to fix my problem?

Text of the recurring message in dutch: Wijzigingen aan actieve abonnementen kunnen alleen worden gemaakt op hetzelfde platform waarop het abonnement is gemaakt. Probeer het opnieuw met de Kurviger Website.

(Debug information, this helps us helping you, you can remove this if you don’t want to share this data, it should not contain any personal or sensitive information)
Device: samsung - SM-S908B - Android: 13 - WebView: 115.0.5790.138
App-Version: 3.1.0 - 1331
Screen: 384 x 824 px - 2.8125dppx

Tourer (without +) does not include navigation.
For navigation you need Tourer+

You should be able to upgrade your subscription on the web site:

  • open e.g.Google chrome browser
  • open
  • login with your kurviger account
  • now change subscription
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