Best Kurviger team,
I subscribed on 22/09/'22 for the Yearly subscription.
When I logged in a few days ago, I noticed I could acces the paid features.
Could you look in to it, please?
my subscription mail is [REMOVED EMAIL FOR PRIVACY REASONS]
Thank you!
Thanks for letting us know. I can see that you cancelled your subscription, but it should be still active.
If you are signed in with the correct account (please double check this first!), there are a few other things that could happen. Maybe you don’t have access to our database? Are you using a VPN or any browser extensions?
See our documentation here: I can't access my Kurviger Tourer subscription [Kurviger Knowledgebase]
Hi, thank you for your reply.
I did cancel it, just to avoid automatic extension of the membership.
I will re-apply as soon the year is over.
I’m using firefox, nothing changed from previous use.
I checked the subscription status and i good a message the page couldn’t be loaded.
So i logged in using Safari browser and the membership status was fine.
Before restarting the computer i erased history and cookies in firefox.
It seems to work great again!
No idea what it caused…but thank you for your help!
Thank you again!
Friendly greetings,
-Fabio-