(Debug information, this helps us helping you, you can remove this if you don’t want to share this data, it should not contain any personal or sensitive information)
Device: HUAWEI - CLT-L29 - Android: 10 - WebView: 114.0.5735.196
App-Version: 3.1.0 - 1331
Screen: 360 x 747 px - 3dppx
This sounds like you already have a Tourer+ subscription in Google Play. Are you signed in with the correct account? Usually the subscription should be linked to your account already if you purchased it previously.